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Returns & Refunds

We offer a 100% money-back guarantee within 30 days of purchase. All returns must be approved in writing by Reborn Customer Service before returning the item(s) for a refund or exchange. Customer Service will provide you with an “RMA” or Return Merchandise Authorization Number. Display this number on the outside of your package.

You are responsible for covering any return shipping costs to ship the item(s) back to our facility. We only ask that you include a short note telling us why you were not completely satisfied. It is mandatory to include the purchase order number as this is equivalent to your sales receipt.

Packages that are returned without an RMA number will be refused upon returning to the warehouse(s). Once we receive your return, we will gladly exchange your item(s) or return your money. Refunds may be settled using the same payment method used to pay for the original purchase. 

Damaged, Defective, or Undelivered Product

Quality is guaranteed on every item. If the product is damaged or defective, you are responsible for contacting us within ten (10) business days from the purchase date. We will issue a call tag for the product and gladly send a replacement. Please do not discard any product and/or packaging from the shipment until instructed by customer service in writing. We will inspect the undesirable product upon receipt.

If a shipment does not arrive at the address specified for the order or your order is incomplete, you must report to Customer Service that the product was not received. We ask that these reports are made within ten (10) business days from the purchase date.

Contact Reborn Customer Service

If you have any questions on how to return your item to us, contact us at:


9:00 a.m.–5:00 p.m. EST

Return Mailing Address 

Reborn Clothing Co.
6003 Chapel Hill Rd.
Ste. 141
Raleigh, NC. 27607